Troubleshooting

Short answers to keep you moving.

Can’t find Atom after installing?

  • Restart After Effects, then check Window → Extensions → Atom.
  • Reinstall the .zxp with ZXP Installer if it’s still missing.
  • Make sure you’re on After Effects CC 2022 (v22.0) or newer.

Manual ZXP installation

If ZXP Installer isn’t working, you can install Atom manually:

  1. Rename the .zxp file to .zip and unzip it to get the extension folder.
  2. Copy the folder to the extensions directory:
    • macOS: /Library/Application Support/Adobe/CEP/extensions/
    • Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\
  3. Restart After Effects and check Window → Extensions → Atom.

Sign-in or licence hiccups

  • No sign-in email? Check spam, wait a minute, then resend or try another inbox.
  • Key rejected? Confirm it’s active at openrouter.ai/keys and that you have credit available.
  • Seat limit hit? Open Settings → Account → Deactivate device, then tap Refresh licence.

Automations not landing

  • Read the response cards. Atom explains what it found or why it stopped.
  • Tighten the scope: name the comp, the layers, or say “selected layers only”.
  • Undo, adjust the wording, and rerun in the same chat to build on context.

Feeling slow or stuck

  • Big comps and expression scans take a moment. Let Atom finish before stacking prompts.
  • Focus your request to speed things up and keep results tidy.
  • Visit openrouter.ai/activity if requests time out. Credits or rate limits may need attention.

File attachment issues

  • Unsupported file type: Atom supports images, PDFs, documents (Word, Excel, PowerPoint), text files, and audio (WAV, MP3). Video is not currently supported.
  • File too large: Images max out at 5MB, audio/PDFs/documents at 10MB, text files at 1MB. Compress or trim before attaching.
  • Attachment not processing: Try a different format. Some exotic image formats may not work—convert to PNG or JPEG.

Need to report an issue?

  • Tap Share feedback beneath the conversation. It bundles logs with your note.
  • Tell us what you asked for, what you saw, and any message in the thread. That’s enough to help fast.